We do try hard to block ads in popular apps, but marketing and ad companies are always changing hosting and serving of
their ads to avoid ad blockers. It is sometimes the case that attempting ad blocking actually ends up blocking
the content that Lockdown users actually want to see in their apps, so it is a balancing act. We haven't given up though -
it's a work in progress and we are constantly working to improve our blocking. If you have any specific sites or apps
in mind, please contact us at firstname.lastname@example.org
This is usually caused by either an issue with the device settings, or some conflicting app/software. Here's what to do:
We've performed numerous benchmarks in controlled settings to ensure that Lockdown does not impact a device's battery life. In some cases, Lockdown saves battery, because some apps spend so much energy contacting advertisement and tracking servers. Unfortunately, due to misinformation and issues with iOS, we sometimes get blamed for battery issues, so we'll explain how it all works here:
The cellular data that is attributed to Lockdown is actually all your normal internet traffic. Lockdown's Firewall filters the traffic on your device, so that it can block the ads/malware/badware. This means all of your internet traffic goes through the Lockdown Firewall on your device (not to servers). This is why your iPhone reports this as data usage by Lockdown - because it's filtering everything first before it reaches the internet. If you turned off Lockdown you'll see data usage increase in the other apps you use, because it would no longer be going through Lockdown's Firewall filter.
In the "App Network Activity" section of the App Privacy Report (as of iOS/iPadOS 15.2):
You will see a large number of domains that are attributed to Lockdown. These domains, like "gateway.icloud.com" (shown below): are actually attempted connections (by apps or websites) that Lockdown has blocked.
When you enable Lockdown's Firewall, all of an app's traffic goes through the Firewall on your device. This is why you see a domain being contacted by Lockdown - because all of that traffic goes through Lockdown first, before it reaches the internet. If you turn off Lockdown's Firewall, or whitelist a domain, you'll see those domains contacted by the apps themselves, as that traffic is no longer going through Lockdown's Firewall.
1. Open Lockdown and click on "Block List" under Firewall:
2. Click on "Custom" to add a new domain to the Block List:
3. Type in the custom domain, and hit "done" on your keyboard:
4. You should now see your custom domain in the list:
5. Click "Save" in the top right corner of your screen to update the list:
6. Wait for the Firewall to restart, and now the new domain you've just added is being blocked!
In Apple's Mail app, in both iOS 15+ and macOS 12+, there is a new feature called "Mail Privacy Protection". It appears that this feature conflicts with Lockdown's privacy protections, and we've reported this bug to Apple. Until there is a fix available, you can simply disable this redundant feature - as Lockdown Firewall already blocks trackers, and Lockdown VPN hides your IP address. Here's how to do that:
To disable it on iOS/iPadOS:
Facebook tries very hard to ensure that you are in their tracking system whether you are using Facebook, Facebook Messenger,
Instagram, WhatsApp or any other apps they own - as well as other apps that use their login or ad networks. Lockdown
blocks these tracking attempts. Here's how to fix issues that you might see with Facebook's apps, or any other
apps that use Facebook login or other features:
Here's how to whitelist an app or website:
Facebook's trackers are embedded in many (if not most) popular AppStore apps. This gives Facebook information about who you are, and what you do in apps - so that Facebook can serve you advertisements and other targeted content. So even if you don't have Facebook itself installed, their trackers still come bundled with many popular apps. Lockdown blocks these tracking attempts.
Here's how to reset your password:
Open Lockdown on iPhone or iPad. Tap Account on bottom right, then click "Sign Out", and click "Sign Out" again to confirm. Then tap Account again, and tap "Sign Up" to sign up with the correct email address.
The "Lockdown Configuration" on your Mac or iPhone/iPad is what creates the localhost "127.0.0.1" which allows all of your app traffic to pass through Lockdown's block lists first. This is what enables the on-device blocking. The IP address "127.0.0.1" is a special reserved address called localhost that is only accessible on your device (iPhone, iPad, or Mac). "Lockdown VPN", also in network preferences (or VPN Settings), is the Secure Tunnel and this is what enables access to our VPN service, which we call Secure Tunnel, in the Lockdown app.
That dialog is part of the Lockdown Mac setup process. Enter your system password (the password you use to log into your computer) and click "Always Allow". This allows the setup to finish. You can then click the Lockdown icon on the menu bar (at the top of your Mac's display) to check that Lockdown is activated.
Here's how to completely uninstall Lockdown on your Mac.
Confirmed VPN powers the Secure Tunnel VPN in Lockdown. It's the VPN service we built before we created Lockdown, and was also crucial for us to create the Openly Operated transparency certification. Lockdown provides both the Firewall and Secure Tunnel features, and Confirmed VPN is only the Secure Tunnel product. We recommend you use the Lockdown app to access both features.
We are planning to bring Lockdown to Android and Windows in the near future! Keep an eye on our website for more details!
Please open Lockdown, tap Account on the bottom right, then tap "Email Support" and send us your question - that's our preferred method. If you're not able to do that, then email us at email@example.com. We're happy to help, and we'll get back to you as soon as possible. Please note that it may take 1-2 business days for us to respond - thank you for your patience!