Here's what uniquely makes Lockdown better than any privacy and security product you've ever used:
Facebook's trackers are embedded in many (if not most) popular App Store apps. This gives Facebook information about who you are, and what you do in apps, in order for Facebook to serve you advertisements and other targeted content. So even if you don't have Facebook itself installed, their trackers still come bundled with many popular apps. Lockdown blocks these tracking attempts.
This is usually caused by either an issue with your settings, or some conflicting app/software. Here's what to do:
We've performed numerous benchmarks in controlled settings to ensure that Lockdown does not impact a device's battery life. In some cases, Lockdown saves battery, because some apps spend so much energy contacting advertisements and tracking servers. Unfortunately, due to misinformation and issues with iOS, we sometimes get blamed for battery issues, so we'll explain how it all works here:
The cellular data that is attributed to Lockdown is actually all your normal internet traffic. Lockdown's Firewall filters the traffic on your device, so that it can block the ads/malware/badware. This means all of your internet traffic goes through the Lockdown Firewall on your device (not to servers). This is why your iPhone reports this as data usage by Lockdown - because it's filtering everything first before it reaches the internet. If you turned off Lockdown you'll see data usage increase in the other apps you use, because it would no longer be going through Lockdown's Firewall filter.
Facebook tries very hard to ensure you're in their tracking system, both when you're in their app and
outside of their apps. Lockdown blocks these tracking attempts. Here's how to work around issues that you
might see with Facebook's apps, including Messenger or WhatsApp.
Try setting both "Facebook Apps (Beta)" and "Facebook Trackers" to "not blocked" in the Block List. Be sure
to tap "SAVE" and let the Firewall re-activate before trying again. Then, try to log into Facebook
Messenger. Once you're logged into Messenger, you should be able to set 'Facebook Trackers' to "blocked"
again. You'll need to always keep "Facebook Apps (beta)" set to "not blocked".
Here's how to reset your password:
Open Lockdown on iPhone or iPad. Tap Account on bottom right, then click "Confirm Email", then click "Sign Out". Then tap Account again, and tap "Sign Up" to sign up with the correct email address.
That dialog is part of the Lockdown Mac setup process. Enter your system password (the password you use to log into your computer) and click "Always Allow". This allows the setup to finish. You can then click the Lockdown icon on the menubar to see that Lockdown is activated.
First, make sure your email is typed correctly. Open Lockdown, tap Account on bottom right, and ensure that
the email address matches your actual email address. If not, then tap Account on bottom right, tap "Confirm
Email",
and tap "Sign Out".
Second, we had some reports of people's confirmation emails get stuck in spam boxes, and also some reports
that it took extra time (a day or two) for it to arrive in their inbox. If you're using a desktop email
client, be sure to check the spam box in your web interface too - sometimes users find that there is a
separate spam filter on the online interface.
As a last resort, try signing up using a different email address - we're finding that for unknown reasons,
some email providers are blocking our emails completely. There's nothing we can really do in that case. To
do this, open Lockdown, tap Account on bottom right on the top left, tap "Confirm Email" and then "Sign
Out".
Yes. To share the subscription with your family's devices, do the following:
1) On your own device, subscribe to Secure Tunnel.
2) On your own device, make sure you're logged into Lockdown with your email, by tapping the "Account" tab
at the bottom. The screen should say "Signed In As [Your Email Address]". If it does not say that, then tap
"Sign Up" to sign up and confirm your email address.
3) On your own device, enable Secure Tunnel.
4) On your family member's device, tap into the "Account" tab, then "Sign In". Sign in using the same
Lockdown account and email from step 2.
5) On your family member's device, tap into the "Protect" tab, and activate Secure Tunnel. It should now
work.
If you have any issues with this, please contact us at team@lockdownprivacy.com
We hope to make this process simpler when Apple's App Store enables native Family Sharing subscription
sharing - they
were supposed to do this with the release of iOS 14, but the feature has been delayed.
Here's how to completely uninstall Lockdown on your Mac.
Confirmed VPN powers the Secure Tunnel VPN in Lockdown. It's the VPN service we built before we created Lockdown, and was also crucial for us to create the Openly Operated transparency certification. Lockdown has both Firewall and Secure Tunnel, and Confirmed VPN is only the Secure Tunnel product, so we recommend you use Lockdown to access both features.
Please open Lockdown, tap Account on the bottom right, then tap "Email Support" and send us your question - that's our preferred method. If you're not able to do that, then email us at team@lockdownprivacy.com. We're happy to help, and we'll get back to you as soon as possible. Please note that we are experiencing high traffic volume recently and it may take 1-2 business days for us to respond -- thanks for your patience.