Frequently Asked Questions

Why is Lockdown the ideal privacy and security product?

Here's what uniquely makes Lockdown better than any privacy and security product you've ever used:

  1. Lockdown is open source. This means that anyone can see exactly what it's doing, and more importantly what it's *not* doing. All the major security and privacy products (even "name brand" security products, and especially products that you see a bunch of ads for) are closed source, which means what they're doing is totally secret. As a result, they're able to secretly sell your data to the highest bidder. With closed source products, you could end up paying for a security product that annihilates your privacy, and there's no way for them to prove otherwise. Here's just a few examples:
  2. Unlike many major privacy product companies, Lockdown does not use invasive ad tracking.
    Have you ever seen an ad for a "name brand" security product? Isn't it ironic that supposed privacy are spending big bucks on invasive tracking/advertisement networks that they're supposed to be protecting users from? What does this say about their true attitude toward tracking?
    Lockdown does not buy Facebook ads, or ads of any kind, because we understand that that's the privacy-invading system we're trying to dismantle. We rely mostly on word of mouth, the quality of our product, and unsponsored journalism to spread our product to users. Note that for many so-called product "reviews" out there (even for respected places like PC Magazine), they're actually using sponsored links in order to make money off of their reviews - distorting their incentive to tell the truth. Lockdown never does this.
  3. Lockdown is the world's first openly operated product, meaning that it's the most transparent a product can possibly be: everything from company ownership and location, to full third party audits, to proving its Privacy Policy.
    We created the Openly Operated transparency standard because we saw that companies were basically outright lying in their Privacy Policies. Of course, many companies are closed source or headquartered offshore, so they're usually not caught. However, even with companies that were actually caught, there would rarely be any kind of penalties. Openly Operated is a way to force companies to provide *proof* of their transparency, rather than just asserting them. You can read about why we launched Openly Operated here, and you can see Lockdown's full transparency report here.

Why do I see Facebook being blocked, even though I don't have Facebook installed?

Facebook's trackers are embedded in many (if not most) popular App Store apps. This gives Facebook information about who you are, and what you do in apps, in order for Facebook to serve you advertisements and other targeted content. So even if you don't have Facebook itself installed, their trackers still come bundled with many popular apps. Lockdown blocks these tracking attempts.

What do I do if Lockdown stops blocking trackers, or if it turns itself off?

This is usually caused by either an issue with your settings, or some conflicting app/software. Here's what to do:

  1. Ensure that Background App Refresh is enabled in Settings for Lockdown. Lockdown needs this in order to refresh itself and stay active. See how to turn this on in Apple's documentation here: https://support.apple.com/en-us/HT202070.
  2. Ensure that Low Battery Mode is set to off. Sometimes iPhones and iPads become overly aggressive in stopping background apps like Lockdown when this mode is enabled. See how to get to this setting in Apple's documentation here: https://support.apple.com/en-us/HT205234.
  3. Ensure that no other security products or VPNs are interfering with Lockdown. Lockdown is incompatible with many third-party VPNs and/or security products. Here's how to turn those other conflicting apps off:
    1. Open Settings app
    2. Tap VPN
    3. If there are any entries that are NOT "Lockdown VPN" or "Lockdown Configuration", tap the "i" next it
    4. Turn "Connect On Demand" OFF for those entries (again, entries that are NOT Lockdown)
    5. Open Lockdown again, and activate Firewall and Secure Tunnel

Does Lockdown impact battery and why does Lockdown show up in my Battery settings panel?

We've performed numerous benchmarks in controlled settings to ensure that Lockdown does not impact a device's battery life. In some cases, Lockdown saves battery, because some apps spend so much energy contacting advertisements and tracking servers. Unfortunately, due to misinformation and issues with iOS, we sometimes get blamed for battery issues, so we'll explain how it all works here:

  1. iOS miscalculates Lockdown's battery usage - Since Lockdown is always running in the background to block requests, iOS thinks that apps that Lockdown is blocking are also part of Lockdown's battery usage. This is not accurate, and we have submitted a bug report to Apple for them to fix this.
  2. iOS updates cause battery drain - Apple has released a few different updates for iOS recently. Every time your iOS is updated (even a minor update), it does what is called a "re-index", which means it optimizes all your content for faster searching. This can cause high battery usage and last several days, and things return to normal a few days after the update. We do usually experience poor battery the first few days of a new iOS version (such as iOS 14).
  3. New iOS versions have battery bugs - Apple often plays it "fast and loose" with iOS releases because they need to coincide with hardware releases, so the earlier versions of new iOS updates usually have battery-draining bugs. Here's an example from the newly-released iOS 14: iPhone users say iOS 14 is draining their battery

Why does iOS show that Lockdown is using cellular data?

The cellular data that is attributed to Lockdown is actually all your normal internet traffic. Lockdown's Firewall filters the traffic on your device, so that it can block the ads/malware/badware. This means all of your internet traffic goes through the Lockdown Firewall on your device (not to servers). This is why your iPhone reports this as data usage by Lockdown - because it's filtering everything first before it reaches the internet. If you turned off Lockdown you'll see data usage increase in the other apps you use, because it would no longer be going through Lockdown's Firewall filter.

I'm seeing an error with logging into Facebook Messenger or WhatsApp. How do I fix this?

Facebook tries very hard to ensure you're in their tracking system, both when you're in their app and outside of their apps. Lockdown blocks these tracking attempts. Here's how to work around issues that you might see with Facebook's apps, including Messenger or WhatsApp.
Try setting both "Facebook Apps (Beta)" and "Facebook Trackers" to "not blocked" in the Block List. Be sure to tap "SAVE" and let the Firewall re-activate before trying again. Then, try to log into Facebook Messenger. Once you're logged into Messenger, you should be able to set 'Facebook Trackers' to "blocked" again. You'll need to always keep "Facebook Apps (beta)" set to "not blocked".

I forgot my password, how do I reset it?

Here's how to reset your password:

  1. Open Lockdown on iPhone or iPad
  2. Tap Account on bottom right
  3. Sign Out
  4. Tap Account on bottom right
  5. Sign In
  6. Forgot Password
  7. Open the Reset Password email on your iPhone or iPad. This could be in your spam box or take some time to arrive.
  8. Reset the password

I typed the wrong email during signup. How do I change it?

Open Lockdown on iPhone or iPad. Tap Account on bottom right, then click "Confirm Email", then click "Sign Out". Then tap Account again, and tap "Sign Up" to sign up with the correct email address.

On Lockdown Mac, during setup, I'm seeing "NEIKEv2Provider wants to access key "privateKey" in your keychain". What do I do?

That dialog is part of the Lockdown Mac setup process. Enter your system password (the password you use to log into your computer) and click "Always Allow". This allows the setup to finish. You can then click the Lockdown icon on the menubar to see that Lockdown is activated.

I'm not receiving the confirmation email.

First, make sure your email is typed correctly. Open Lockdown, tap Account on bottom right, and ensure that the email address matches your actual email address. If not, then tap Account on bottom right, tap "Confirm Email", and tap "Sign Out".
Second, we had some reports of people's confirmation emails get stuck in spam boxes, and also some reports that it took extra time (a day or two) for it to arrive in their inbox. If you're using a desktop email client, be sure to check the spam box in your web interface too - sometimes users find that there is a separate spam filter on the online interface.
As a last resort, try signing up using a different email address - we're finding that for unknown reasons, some email providers are blocking our emails completely. There's nothing we can really do in that case. To do this, open Lockdown, tap Account on bottom right on the top left, tap "Confirm Email" and then "Sign Out".

If I subscribe to the Secure Tunnel, can I share this with my family?

Yes. To share the subscription with your family's devices, do the following:
1) On your own device, subscribe to Secure Tunnel.
2) On your own device, make sure you're logged into Lockdown with your email, by tapping the "Account" tab at the bottom. The screen should say "Signed In As [Your Email Address]". If it does not say that, then tap "Sign Up" to sign up and confirm your email address.
3) On your own device, enable Secure Tunnel.
4) On your family member's device, tap into the "Account" tab, then "Sign In". Sign in using the same Lockdown account and email from step 2.
5) On your family member's device, tap into the "Protect" tab, and activate Secure Tunnel. It should now work.

If you have any issues with this, please contact us at team@lockdownprivacy.com

We hope to make this process simpler when Apple's App Store enables native Family Sharing subscription sharing - they were supposed to do this with the release of iOS 14, but the feature has been delayed.

How do I uninstall Lockdown Mac?

Here's how to completely uninstall Lockdown on your Mac.

  1. Click the Lockdown button in the top right menubar on your Mac to open the popup (it's a picture of a lock)
  2. Click the menu (three stripes) button
  3. Click Quit. It will ask if you want to deactivate. Click yes.
  4. Click your Wifi icon in the menubar.
  5. Click "Open Network Preferences"
  6. On the left, select "Lockdown Configuration", then click the "-" minus icon below it.
  7. On the left, select "Lockdown VPN", then click the "-" minus icon below it.
  8. Click "Apply"
  9. Open your Applications folder.
  10. Drag "Lockdown" into the Trash

What is Confirmed VPN and what does it have to do with Lockdown?

Confirmed VPN powers the Secure Tunnel VPN in Lockdown. It's the VPN service we built before we created Lockdown, and was also crucial for us to create the Openly Operated transparency certification. Lockdown has both Firewall and Secure Tunnel, and Confirmed VPN is only the Secure Tunnel product, so we recommend you use Lockdown to access both features.

I have a question not listed here.

Please open Lockdown, tap Account on the bottom right, then tap "Email Support" and send us your question - that's our preferred method. If you're not able to do that, then email us at team@lockdownprivacy.com. We're happy to help, and we'll get back to you as soon as possible. Please note that we are experiencing high traffic volume recently and it may take 1-2 business days for us to respond -- thanks for your patience.